Going further
Ours is definitely not the average contact centre. For one thing, there's no cold calling. We're all about contacting existing customers with carefully selected products and services. We're also firm believers in quality over quantity – everyone here is given the time they need to build a great rapport with our customers. And time to recover after a more complex call. We believe in offering clear, honest and transparent advice. It's an approach that's taken us to the forefront of customer-led, proactive Outbound Telephony. You could take us even further.
Leading products
We're driving the success of some of the best products in the Retail Financial Services sector – we talk to customers about everything from current accounts to insurance and savings. But we don't just work with Personal Banking customers. This year, our expertise will help our Business-to-Business and Premier Banking customers to take advantage of new opportunities too. And the growth of Barclays globally means we're helping more and more business areas.
Cutting-edge technology
We take Outbound Telephony seriously here at Barclays. That's why we're investing £2 million into state-of-the-art technology`- technology that will ensure we continue to deliver for our customers and outperform our competitors. And because we know that every customer is different, we're also building a multi-lingual function - a first for us in terms of proactive customer contact.
Enhancing potential
It's not just our technology that sets us apart. We want to make sure every member of our team has the scope they need to stretch themselves, and achieve even bigger and better things. It means we'll set plenty of time aside for you to focus purely on training and development – every member of our team has up to six weeks' training before they have any customer contact. After all, if you're up to speed with everything, our customers will be too.
Moving forward
At Barclays, there are all sorts of ways you can move onwards and upwards. Many people choose to stay with our contact centres and progress into more senior roles. Others decide to move into different parts of our business. Whatever you want to achieve, we'll be right behind you.