Ours is definitely not the average contact centre. For one thing, there's no cold calling. We're all about contacting existing customers with carefully selected products and services. We're also firm believers in quality over quantity - everyone here is given the time they need to build a great rapport with our customers. We like to tell it straight and tell it great. It's an approach that's taken us to the forefront of customer-led, proactive Outbound Telephony. You could take us even further.

Our Sunderland Contact Centre is doubling in size and you'll play a key role in managing that growth. As one of our leaders, you'll have the autonomy and responsibility you need to introduce new ideas and innovative approaches, and to contribute to a best practice culture. What's more, because our growth strategy is set to be rolled out across our UK contact centres, your input could have an influence on the wider organisation.

At Barclays, there are all sorts of ways you can move onwards and upwards. Many people choose to stay with our contact centres and progress into more senior roles. Others decide to move into different parts of our business. Whatever you want to achieve, we'll be right behind you.