We're looking for inspirational professionals to join us as Team Leaders, Performance Consultants and Sales Managers. In all these roles, your ability to build lasting relationships with managers, customers and your team will be key. But if you're ambitious, driven and have a passion for making things happen at pace, we think there's every chance you'll want to embark on a long-term relationship with Barclays. Especially because by helping our customers get the most out of our business, you'll get the most out of it too.
Join us, and it will be down to you to deliver exceptional business performance. Your focus will be on getting the best out of your team so they can deliver the very best service to our customers. And you'll do that by making sure they're always motivated and that they have the coaching and skills development they need to continually enhance and build on their strengths.
An experienced Outbound Team Leader from a fast-paced commercial environment, it goes without saying that you'll have outstanding people management skills and a good understanding of current concepts and trends in a performance management operation. We'll also be looking for sales management experience in a consumer or business acquisition, cross-sales or similar environment. And you'll be happy to work autonomously, even under pressure.
Strong communication and presentation skills are important and you'll be proactive and ambitious with the ability to bring people together and make things happen quickly.
And that's where you come in. You'll introduce the ideas and initiatives that will ensure we always fully develop the skills of our people and achieve all of our Outbound Telephony goals and visions.
Working with our Team Leaders and Sales Managers, it will be down to you to identify performance improvements through critical call monitoring, analysis and evaluation. You'll also coach and develop any individuals who aren't achieving their full potential to help them deliver to our standards.
We're looking for people who live and breathe performance management. People who'll relish the freedom to implement ideas that will make a positive and lasting difference to our business. And because you won't have direct line management responsibilities for the people you're developing, you'll need to bring outstanding influencing, negotiation and coaching skills together with the ability to develop strong relationships with your peers. After all, you'll be having a direct impact on our overall performance and success.
This role is all about driving change and creating an empowering environment – for your management group and our people.
We'll look to you to build, lead and deliver an exceptional performance management capability. You'll also take responsibility for achieving agreed income goals and customer satisfaction targets whilst maximising the potential of every individual and achieving the best team satisfaction in the business.
Of graduate calibre, you'll be a charismatic leader with a background in high performance contact centre management. Because you'll be a role model for your teams, you'll bring an exciting mix of market and industry knowledge, a proven track record in sales management and real enthusiasm to everything you do. We're looking for someone who's worked in either a regulated environment or within an Outsourcing function – either way, you'll be comfortable working with both internal and external stakeholders. As a leader at this level, you'll be skilled in commercial and financial management as well as having experience in telemarketing legislation. Above all, you'll have the drive and ambition to set the agenda and take us into the future.
Team Leaders
£market-leading salary + bonus + benefits + 35 days' holiday
These are high profile roles for people who are already excelling as Team Leaders. People who will relish the chance to turn a huge success story into an even bigger one.
£market-leading salary + bonus + benefits + 35 days' holiday
Join us, and it will be down to you to deliver exceptional business performance. Your focus will be on getting the best out of your team so they can deliver the very best service to our customers. And you'll do that by making sure they're always motivated and that they have the coaching and skills development they need to continually enhance and build on their strengths.
An experienced Outbound Team Leader from a fast-paced commercial environment, it goes without saying that you'll have outstanding people management skills and a good understanding of current concepts and trends in a performance management operation. We'll also be looking for sales management experience in a consumer or business acquisition, cross-sales or similar environment. And you'll be happy to work autonomously, even under pressure.
Strong communication and presentation skills are important and you'll be proactive and ambitious with the ability to bring people together and make things happen quickly.
Performance Consultants
£market-leading salary + bonus + benefits + 35 days' holiday
In a commercial environment that's as fast-paced as ours, it's vital that we always deliver an optimum performance.
£market-leading salary + bonus + benefits + 35 days' holiday
And that's where you come in. You'll introduce the ideas and initiatives that will ensure we always fully develop the skills of our people and achieve all of our Outbound Telephony goals and visions.
Working with our Team Leaders and Sales Managers, it will be down to you to identify performance improvements through critical call monitoring, analysis and evaluation. You'll also coach and develop any individuals who aren't achieving their full potential to help them deliver to our standards.
We're looking for people who live and breathe performance management. People who'll relish the freedom to implement ideas that will make a positive and lasting difference to our business. And because you won't have direct line management responsibilities for the people you're developing, you'll need to bring outstanding influencing, negotiation and coaching skills together with the ability to develop strong relationships with your peers. After all, you'll be having a direct impact on our overall performance and success.
Sales Managers
£market-leading salary + bonus + benefits + 38 days' holiday
Joining our Senior Leadership team, you'll help to create our strategic vision by shaping and delivering the new best practice in Outbound Telephony.
£market-leading salary + bonus + benefits + 38 days' holiday
This role is all about driving change and creating an empowering environment – for your management group and our people.
We'll look to you to build, lead and deliver an exceptional performance management capability. You'll also take responsibility for achieving agreed income goals and customer satisfaction targets whilst maximising the potential of every individual and achieving the best team satisfaction in the business.
Of graduate calibre, you'll be a charismatic leader with a background in high performance contact centre management. Because you'll be a role model for your teams, you'll bring an exciting mix of market and industry knowledge, a proven track record in sales management and real enthusiasm to everything you do. We're looking for someone who's worked in either a regulated environment or within an Outsourcing function – either way, you'll be comfortable working with both internal and external stakeholders. As a leader at this level, you'll be skilled in commercial and financial management as well as having experience in telemarketing legislation. Above all, you'll have the drive and ambition to set the agenda and take us into the future.