Professional Planning Forum Cactus are delighted to be working with the Professional Planning Forum, to promote the professional development of contact centre planners and analysts. Cactus are delighted to be working with the Professional Planning Forum and are proud to be sponsoring the 2009 Contact Centre Planning Conference. More details to be found at: www.planningforum.co.uk/conference.htm The Professional Planning Forum are the independent industry body who support effective planning and analysis in the contact centre industry. Established in March 2000, they are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals who take resource planning seriously. Our aims are to: Promote best practice through research, site visits and networking. Help your in-house support teams develop, by providing professional training and certification for analysts and specialists in these areas. Establish better understanding and recognition within the industry of the role and contribution of planners. Offer year-round advice and support for members of the Planning Forum. How can we help you? Planning and MI are complex and specialist skills, which have become fundamental to the success of today's contact centres. Yet many call centres still expect specialists to learn the role, with little training, no help and few opportunities to share experience with other centres. Even specialist planners in large call centres can be isolated, without formal training or accreditation. The Forum's programmes offer you expert training and support, so that you can get the results and the recognition you deserve. We also offer networking and best practice events to share and learn from what works in other centres. “Planning is where numbers meet people in the contact centre”, explains Paul Smedley, Executive Director. “Our research shows how effective planning can make a decisive difference to sickness, attrition, customer satisfaction and business results as well as service performance.” How do I find out more? Visit us online at www.planningforum.co.uk, phone 0870 870 59 60 or email info@planningforum.co.uk Or join us at one of our networking and best practice events all around the UK and Ireland. Call Centre Planning 2009 in London on 27th - 28th April 2009 is our big event of the year, with a host of practical case studies, workshops and benchmark research data. More details on www.planningforum.co.uk/conference.htm Join fellow professionals and use our network and expertise to keep up-to-date, share best practice and develop your specialist skills.	Downloads Useful advice for both clients and candidates Candidate Login Email: Password: Register  |  Forgot password
search vacancies  |  available vacancies  |  about us  |  contact us