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“I know what my problems are…but I don’t know how to solve them”

Graham Chick makes the case for live on-call monitoring. Talking to an increasing number of contact centre managers as I do, when trying to illicit from them exactly what tools and technologies they really need to improve the efficiencies of their own operations, a common frustration amongst them is %26#8216;I know what my problems are%26#8230;but I don%26#8217;t [...]read more >