Our Recent Successes
We were approached by TSYS Managed Services to support two large scale recruitment campaigns to fully staff (Management and Specialist roles) their brand new, state of the art contact centres in Milton Keynes and Coventry.
These sites were to house contracts for Nationwide (Coventry, 600 seats) and Sky Card (Milton Keynes, 400 seats) and we were selected to provide a ‘managed’ recruitment service to source and recruit the management structure for both sites which, when fully staffed, would house approximately 1,000 FTE across the 2 sites. Both of the contact centres provide outsourced contact centre collections services for their clients.
Roles We've Recruited...
 |
Head of Offshore Performance
Head of Customer Services
Offshore Performance Manager
Sales Operations Director
Dialler Manager |
 |
Head of MI
Head of Customer Management
Account Manager
Lead Process Manager
Team Manager |
 |
Head of B2B Operation
Head of Operational Administration
Training & Development Manager
Senior Reporting Analyst |
 |
2 Client Services Managers
Operations Manager
Customer Services Manager
Senior Customer Services Manager
Senior Client Services Manager
Sales Manager - Operations |
|
|
|
|
|
|
|
|
|
|
Don’t just listen to us... hear what our clients have to say!
“I’ve experienced recruiters under terrifc pressure to meet their targets and no one person in control. Candidates unprepared (and ofen completely unsuitable because no-one has interviewed them since they were first registered!!) and exorbitant retainers, irrespective of a placement being made!
That is not the case with Cactus – they are a world apart from the norm. Undoubtedly their core expertise is in resourcing high calibre candidates for B2B and B2C contact centre environments. However, in our experience they have proven to be extremely versatile and with their unique and very much personalised approach to understanding and supporting client needs, they are an exceptional team, a pleasure to work with and worth every penny we’ve spent with them so far.”
Debbie Newton HR Director Travelsphere