Frontline & Volume resourcing can be challenging, but achieving success need not be as tough as it appears. Over a number of years we have devised a formula for success and it’s really not that complicated. However it requires an understanding of an extremely transient market place, where a number of elements come into play.
Elements such as: location, competition, salary, environment, hours, process, timing & reputation, all play their part, but critically the key ingredient for success is working in partnership with our clients.
Being based in Worcester, our success is about the formula and processes we adopt and not about where we adopt them! From Glasgow to Ashford and everywhere in between we have experienced unrivaled success in managing volume projects across the UK.
"You met our very exacting requirements". Project Director, BT
"I would be delighted to recommend you" Home Learning College
"Exactly what the contact centre industry needs!" Global Financial Services organisation
"Our experience of Cactus Frontline has been unparalleled" Leading BPO, UK