Customer Service Specialist
About the Role
£18,500 - £23,000 per annum
Do you currently work in retail? Would you like the thought of a job in a professional office, with onsite parking, huge scope to broaden your skills and experience, and only have to work 1 sat in every 3 and NO Sundays! You can also sit down whilst you work!!!
Do you like dealing with people and have the opportunity to genuinely make their lives better? Well this could offer you a great chance in a new direction whilst improving your work / life balance!
Role would suit anyone with customer skills, either face to face, on the phone, via email, via webchat etc.. someone who really enjoys talking with customers and more often than not takes pride in supporting customers through sometimes challenging times.
In return you will earn a very competitive salary of between £18,500 and £23,000 dependent on experience plus potential bonus of up to £600 per month. You will also have access to a fantastic benefits package including incentive program, pension contribution, staff discount, cycle to work scheme, child care vouchers and annual season ticket loan.
As a Customer Service specialist you will be responsible for handling inbound and outbound calls from customers experiencing financial difficulty.
The key responsibilities are:
- Negotiate realistic and affordable payment plans for customer experiencing financial difficulty.
- Liaising with customers via telephone ensuring that a professional approach is adopted on every call.
- Using your initiative and finding proactive approaches to find solutions that meet both the business and customer’s needs.
- Ensuring that all records are maintained and updated accurately.