Sorry, this job is no longer available
Please use the search to find another job.

Senior Customer Service Expert

About the Role

A leading and well-known business is looking to recruit Senior Customer Service Experts as it continues to expand.  You will be part of a dynamic, customer focused team of customer service experts. The company have built a reputation for building long lasting relationships with its customers and clients as well as creating a supportive, high energy environment for its employees. 

Successful candidates can benefit from a highly competitive salary of £22K + excellent training and career growth. Extensive benefits include: 25 days holiday + banks, pension & healthcare schemes, child care vouchers and fantastic social events throughout the year.

In this role you can expect incredible full-time hours from 11am – 7pm Monday to Thursday and 9am – 3:30pm on alternate Fridays and Saturdays.

As a Senior Customer Expert, you will:

  • Deal with intricate customer service issues in professional and prompt manner.
  • Listen, probe and analyse enquiries to determine the underlying needs of the customer.
  • Ensure that the customer is always put first, aiming to get it right first time, every time.
  • Address any issues of conflict or complaint.
  • Identify when issues need to be escalated and follow procedures to ensure this is done effectively.

The ideal Senior Customer Service Advisor will have the following skills and experience:

  • Previous experience of working in a customer facing role where service is paramount
  • Experience of dealing with complex customer queries and complaints

Creative problem solving skills and the confidence to take the initiative to permanently resolve potential issues

constantly on the hunt for the best candidates