Senior Customer Service Expert
Sunderland

About the Role

A leading and well-known business is looking to recruit Senior Customer Service Experts as it continues to expand.  You will be part of a dynamic, customer focused team of customer service experts. The company have built a reputation for building long lasting relationships with its customers and clients as well as creating a supportive, high energy environment for its employees. 

Successful candidates can benefit from a highly competitive salary of £22K + excellent training and career growth. Extensive benefits include: 25 days holiday + banks, pension & healthcare schemes, child care vouchers and fantastic social events throughout the year.

In this role you can expect incredible full-time hours from 11am – 7pm Monday to Thursday and 9am – 3:30pm on alternate Fridays and Saturdays.

As a Senior Customer Expert, you will:

  • Deal with intricate customer service issues in professional and prompt manner.
  • Listen, probe and analyse enquiries to determine the underlying needs of the customer.
  • Ensure that the customer is always put first, aiming to get it right first time, every time.
  • Address any issues of conflict or complaint.
  • Identify when issues need to be escalated and follow procedures to ensure this is done effectively.

The ideal Senior Customer Service Advisor will have the following skills and experience:

  • Previous experience of working in a customer facing role where service is paramount
  • Experience of dealing with complex customer queries and complaints

Creative problem solving skills and the confidence to take the initiative to permanently resolve potential issues

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