Quality Assurance Officer
Manchester

About the Role

A brilliant opportunity has arisen to join a leading UK brand, as a Quality Assurance Officer.

A competitive salary and a good work life balance, with fantastic progressive opportunities and benefits.

£18-21K dependent upon experience
Monday – Friday (8am – 4.30)

The role of a Quality Assurance Officer -



  • Effectively monitor the quality assurance of customer contact in line with regulation, industry codes and business requirements. 
  • Effectively monitor customer outcomes across all forms of customer
  • Provide accurate feedback and recommendations to ensure staff are meeting required quality assurance standards. 
  • Monitor customer contact and account activity and feedback results including any recommendations to Team Managers and Heads of Department.
  • Work closely with all departments to build and develop working relationships
  • Work with the Quality Assurance Team Leader to assess and highlight any trends or business risks and put measures in place to reduce or mitigate these.


About you -




  • Ability to work independently as well as in a team environment
  • Excellent communication skills – both verbal and written
  • Excellent attention to detail
  • Knowledge of compliance and regulation such as FCA, CSA, DPA, TCF and OFCOM

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