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Customer Service Specialist

About the Role

*Full Time Customer Service Specialist

This is a brilliant opportunity to join a leading organisation in Salford. If you’re passionate about customer service, looking for a role with a fantastic benefits package and career progression opportunities, then this is the role for you!

Monday – Friday 12pm – 8pm
No Weekend Work

A very competitive salary of between £18,500 – £23,000 + bonuses of up to £600 a month.

There are a large number of roles available.

What does the role entail?

  • You will be assisting with customer queries and negotiating any customer requirements via the telephone
  • Showing empathy and understanding when speaking customers in difficult situations
  • Handling inbound and outbound calls via an automatic dialling system.
  • Using your initiative and finding pro-active approaches to find solutions that meet both the business and customer's needs.
  • Accurately updating customer accounts

What are we ideally looking for?

  • Previous call centre, customer service or sales experience
  • Or experience of working in a regulated environment
  • Fast and accurate IT skills
  • Excellent communication skills with the ability to use initiative
  • Well-developed problem-solving skills


constantly on the hunt for the best candidates