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Customer Service Specialist
About the Role
*Full Time Customer Service Specialist
This is a brilliant opportunity to join a leading organisation in Salford. If you’re passionate about customer service, looking for a role with a fantastic benefits package and career progression opportunities, then this is the role for you!
Monday – Friday 12pm – 8pm
No Weekend Work
A very competitive salary of between £18,500 – £23,000 + bonuses of up to £600 a month.
There are a large number of roles available.
What does the role entail?
- You will be assisting with customer queries and negotiating any customer requirements via the telephone
- Showing empathy and understanding when speaking customers in difficult situations
- Handling inbound and outbound calls via an automatic dialling system.
- Using your initiative and finding pro-active approaches to find solutions that meet both the business and customer's needs.
- Accurately updating customer accounts
What are we ideally looking for?
- Previous call centre, customer service or sales experience
- Or experience of working in a regulated environment
- Fast and accurate IT skills
- Excellent communication skills with the ability to use initiative
- Well-developed problem-solving skills