Customer Service Advisor / Consultant - NO SALES
Manchester

About the Role

Full time Position


A rapidly expanding exciting business is looking to recruit a number of Customer Service Consultants as it continues to grow its Manchester Office (near Salford). Working in a highly progressive business environment, you will be part of a dynamic, customer focused team of customer service advisors. The company have built a reputation for building strong relationships with its customers and clients as well as creating a supportive, high energy environment for its employees. 

If you really believe you have what it takes but lack experience and just want an opportunity to prove it, then DON’T worry – this is a UNIQUE opportunity where your starting salary and level are based solely on your performance at interview and not on past experience so it’s totally down to you – this really is an opportunity for all

Successful candidates can benefit from a highly competitive salary of  between £18,000 – £22,000 + bonuses of up to £600 a month, excellent training opportunities and the chance to grow and progress throughout their career with the business.

Core Hours:  Monday – Friday 12pm – 8pm *No Weekend Work* (overtime available if desired)

There are a Number of roles available – so if any of your friends or family are looking then send them this information – great opportunity to join a new organisation with your friends at the same time!

What does the role entail?


  • You will be assisting with customer queries and negotiating any customer requirements via the telephone
  • Showing empathy and understanding when speaking customers in difficult situations
  • Using your initiative and finding pro-active approaches to find solutions that meet both the business and customer's needs.
  • Accurately updating customer accounts

 What are we ideally looking for?

  • Previous call centre, customer service or sales experience
  • Or experience of working in a regulated environment
  • Or just really bright and ambitious and wanting an opportunity to prove yourself!
  • Fast and accurate IT skills
  • Excellent communication skills with the ability to use initiative
  • Well-developed problem-solving skills

 

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constantly on the hunt for the best candidates