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Customer Service Advisor - NO SALES

About the Role

A rapidly expanding business is looking to recruit a large number of Customer Contact Representatives as it continues to grow its Fantastic Office in the City Centre of Birmingham. 

We have plenty of Full Time positions available. 

You will be working in a dynamic business environment, being part of an experienced team of Customer Service Advisors. The company have built a reputation for building strong relationships with its customers and clients as well as creating a supportive, high energy environment for its employees. 

Successful candidates can benefit from a highly competitive salary of between of up to £17,750 + Bonuses, excellent training opportunities and the chance to grow and progress throughout their career with the business.

Core Hours: Monday – Friday 8am – 9pm Saturday 9am - 5pm (All on rotational shift patterns)

There are a Number of roles available – so if any of your friends or family are looking then send them this information – great opportunity to join a new organisation with your friends at the same time!

What does the role entail?

  • You will be assisting with customer queries and negotiating any customer requirements via the telephone
  • Showing empathy and understanding when speaking customers in difficult situations
  • Using your initiative and finding pro-active approaches to find solutions that meet both the business and customer's needs.
  • Accurately updating customer accounts

What are we ideally looking for?

  • Previous customer service or sales experience although not essential!
  • Or experience of working in a regulated environment
  • Or just really bright and ambitious and wanting an opportunity to prove yourself!
  • Fast and accurate IT skills
  • Excellent communication skills with the ability to use initiative
  • Well-developed problem-solving skills

constantly on the hunt for the best candidates