Temporary Complaints Handler
About the Role
Temporary Complaints Handler- Start ASAP.
Are you looking to earn some extra income in time for Christmas? If so, this is an ideal opportunity to join an expanding and exciting business in Salford Quays.
The company have built a reputation for building strong relationships with its customers and clients as well as creating a supportive, high energy environment for its employees.
Core Hours: Monday – Friday (between 8am – 6pm *No Weekend Work*) 37.5 hours per week.
About the role -
You will be assisting with customer queries in relation to first level escalated complaints via the telephone and written correspondence.
Showing empathy and understanding when speaking to customers in difficult situations
Using your initiative and finding pro-active approaches to find solutions that meet both the business and customer's needs.
Accurately updating customer records
About you -
Previous Call Centre or Customer Service experience
Experience in a financial services environment would be beneficial but not essential
Experience of dealing with complaints or customer resolution
Fast and accurate IT skills
Excellent communication skills with the ability to use initiative
Well-developed problem-solving skills