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Temporary Complaints Handler

About the Role

Temporary Complaints Handler- Start ASAP. 

Are you looking to earn some extra income in time for Christmas? If so, this is an ideal opportunity to join an expanding and exciting business in Salford Quays.

The company have built a reputation for building strong relationships with its customers and clients as well as creating a supportive, high energy environment for its employees. 

Core Hours:  Monday – Friday (between 8am – 6pm *No Weekend Work*) 37.5 hours per week.  

About the role - 

You will be assisting with customer queries in relation to first level escalated complaints via the telephone and written correspondence. 

Showing empathy and understanding when speaking to customers in difficult situations

Using your initiative and finding pro-active approaches to find solutions that meet both the business and customer's needs.

Accurately updating customer records

About you - 

Previous Call Centre or Customer Service experience

Experience in a financial services environment would be beneficial but not essential

Experience of dealing with complaints or customer resolution

Fast and accurate IT skills

Excellent communication skills with the ability to use initiative

Well-developed problem-solving skills

constantly on the hunt for the best candidates