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Customer Service Consultant (No Sales)

About the Role

New Year, New Career?

We have 21 full time, permanent positions available! Apply now!
Start date - 21st January
Customer Service Advisors

This is a brilliant opportunity to join a leading organisation in Salford. If you’re passionate about customer service, looking for a role with a fantastic benefits package and career progression opportunities, then this is the role for you!

Core Hours: Mon to Fri 12pm – 8pm 
No Weekend Work 
 £18,000 – £22,000 + bonuses of up to £600 a month.

What does the role entail?

  • You will be assisting with customer queries and negotiating any customer requirements via the telephone
  • Showing empathy and understanding when speaking customers in difficult situations
  • Handling inbound and outbound calls via an automatic dialling system.
  • Using your initiative and finding pro-active approaches to find solutions that meet both the business and customer's needs.
  • Accurately updating customer accounts

What are we ideally looking for?

Previous call centre, customer service or sales experience

  • Or experience of working in a regulated environment
  • Fast and accurate IT skills
  • Excellent communication skills with the ability to use initiative
  • Well-developed problem-solving skills

    If you know of any friends or family looking for work, please refer them!

constantly on the hunt for the best candidates