Please use the search to find another job.
Customer Service Consultant (No Sales)
About the Role
New Year, New Career?
We have 21 full time, permanent positions available! Apply now!
Start date - 21st January
Customer Service Advisors
This is a brilliant opportunity to join a leading organisation in Salford. If you’re passionate about customer service, looking for a role with a fantastic benefits package and career progression opportunities, then this is the role for you!
Core Hours: Mon to Fri 12pm – 8pm
No Weekend Work
Salary £18,000 – £22,000 + bonuses of up to £600 a month.
What does the role entail?
- You will be assisting with customer queries and negotiating any customer requirements via the telephone
- Showing empathy and understanding when speaking customers in difficult situations
- Handling inbound and outbound calls via an automatic dialling system.
- Using your initiative and finding pro-active approaches to find solutions that meet both the business and customer's needs.
- Accurately updating customer accounts
What are we ideally looking for?
Previous call centre, customer service or sales experience
- Or experience of working in a regulated environment
- Fast and accurate IT skills
- Excellent communication skills with the ability to use initiative
- Well-developed problem-solving skills
If you know of any friends or family looking for work, please refer them!