Complaints Handler
Salford

About the Role

A rapidly expanding exciting business is looking to recruit a complaints handler / customer resolution officer as it continues to grow its Salford Quays office. Working in a highly progressive business environment, you will be part of a dynamic team of Complaints Handlers. The company have built a reputation for building strong relationships with its customers and clients as well as creating a supportive, high energy environment for its employees. 

Successful candidates can benefit from a highly competitive salary of  between £19,500 – £21,500 plus performance related bonus, excellent training opportunities and the chance to grow and progress throughout your career with the business.

Core Hours: Monday – Friday (between 8am – 6pm *No Weekend Work*) 37.5 hours per week

 
About the role 

• You will be responsible for resolving customer queries by taking ownership of issues raised via phone, email and letter
• Using your initiative and a pro-active approach to find solutions that meet both the business and customer's needs
• Reporting back to the business on findings, identifying any action that needs to be taken
• Utilising your investigating and analytical skills you will resolve queries in line with regulatory and company procedures
• Showing empathy and understanding when speaking to customers in difficult situations
• Accurately updating customer records

• Previous complaints handling experience is desirable but other customer service backgrounds will be considered
• Experience in a financial services environment would be beneficial but not essential
• Fast and accurate IT skills
• Excellent written and verbal communication skills
• Well-developed problem-solving skills and the ability to work on your own initiative