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Contact Centre Assistant (Maternity Cover)
About the Role
Contact Centre Assistant (Maternity Cover Upto 9 Months)
Salary - £16,882 - £18,252 Pro Rata
We are currently recruiting a Customer Service Assistant to provide accurate and efficient public transport information service via telephone, email and social media platforms, based at their Contact Centre in Sheffield.
Providing customers with comprehensive public transport information, advising and promoting the most appropriate service delivery channels, tools and services to ensure continual delivery of a high level of service to both existing and new customers.
This is a fixed term contract for up to 9 months as maternity cover, working 30 hours a week, 5 out of 7 days between the hours of 7.00 and 20.00.
Availability and flexibility across evenings and weekends is therefore essential for this role.
About you -
- GCSE’s Maths & English A to C or equivalent
- You will enjoy working in a team in a fast-paced environment
- The ability to remain calm under pressure
- The ability to communicate clearly and confidently
- Passionate about delivering great Customer Service.
- Ability to problem solve