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Administration Team Leader
Kingston upon Hull
About the Role
We are in the process of searching for an exceptional Customer Service Administration Team Leader who has an exceptional background in leading a team of people dedicated to dealing with complex administration in a contact centre environment.
The successful person into this post will be passionate about delivering the right outcome for the business, client and customer and have the proven ability to inspire this in others.
This is a 12 month Contract position.
Key experience required for this role is a background of leading a team of individuals and administration / Customer Service experience.
With a background in leading a similar team the successful individual will have the following deliverables:
- Identify team performance versus targets and conduct the required coaching;
- Lead, inspire and motivate the team to go over and above keep the customer at the heart of everything they do.
- Manage change positively and promote continuous improvement by recommending changes that will improve results whilst retaining employee commitment.
- Ensure department SLAs & KPIs are met for both the business and their clients
This is a tremendous post for an inspirational leader to join a rapidly growing, Progressive organisation.