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Customer Service Advisor

About the Role

An extremely exciting opportunity has arisen in Central London with a brand-new business that has Big plans!

This is a fantastic opportunity for a Customer Service Advisor to join what will become one of the leaders in their field in the UK as they launch their Customer Support Operation in London. 

There are a number of exciting opportunities to join this extremely successful and dynamic organisation as they look to create a ‘best in class’ team. Superb working environment, coupled with leading technology make this a unique opportunity to join a fun, vibrant and ambitious company.

The key aim of the Customer Service Team is to deliver first class customer service to all customers in a timely and professional manner.

Brilliant salary offering £25,000 + Excellent benefits including Bike-to-work, Season Ticket Loan, Your Birthday off, Free breakfast & Snacks, 25 days Holiday + Bank holidays and awesome career growth!

As a Customer Service Advisor you will:

  • Take calls from customers providing solutions and the best customer experience possible
  • Respond professionally to a range of live chat, Social Media & email queries across multiple customers.
  • Listen, probe and analyse enquiries to determine the underlying needs of the customer
  • Communicate in a prompt, polite and clear manner
  • Support your team members when needed in order to offer the customer a flawless experience.

The successful Customer Service Advisor will have:

  • Previous customer service and problem-solving experience
  • Excellent listening skills and the ability to identify the customer issue adapting approach accordingly.
  • Fast accurate typing skills with an ability to multi task
  • Flexibility drive and an enthusiasm to succeed

Working hours between Monday - Sunday 7am-9pm all on a rotational shift pattern

This is an opportunity you do not want to miss!

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