Customer Service Advisor (No Sales)
About the Role
Start Dates – 18th November
- Fed up of not feeling valued in your current job? Wondering why only senior execs get access to all the best benefits? Then join a business whose aim is to truly create an environment that is built upon recognition and reward (see below for amazing benefits on offer)
- Looking for a new opportunity to acquire new skills and build on your experience & career?
.... Then we want to hear from you!
1-2-1 individual interviews at times and dates to suit you - NO ASSESSMENT CENTRES!!
We are looking for a number of customer service professionals to join an exciting business in Salford Quays, near to Media City. The company have built a reputation for building strong relationships with its customers and clients as well as creating a supportive, high energy environment for its employees.
A telephony-based role, speaking with customers to gain an insight and understanding into the circumstances surrounding their financial situation.
Some of the fantastic benefits you will receive include: (further details at the end)
- 25 days holiday (option to buy or sell an additional 5 days)
- 4% pension contribution and a healthcare package with excellent discounts
- Fantastic progression within the business with numerous development programs
- Regular visits from massage therapists in the office, relaxed dress code, Love2shop discount card, company events and staff nights out, brand new canteen with discounted meals and snacks
Excellent earning potential and working hours that suit you!
Monday to Friday between 8am – 8pm (1 Saturday in 3) – Rotational.
£18,300 increasing to £24,000 + an additional £600 a month bonus opportunity.
What are we ideally looking for?
- Previous Customer Service, Contact Centre or Sales experience
- Passionate about helping customers, going above and beyond.
- Excellent communication skills - Understanding, empathetic and friendly.
- Well-developed problem-solving skills
- Ability to work as part of a team and towards targets.
This is a benefits package that not only demonstrates how much they value their employees, but understands that hard work deserves excellent reward. Just take a look at some of the things on offer!
Holiday: 25 days holiday + bank holidays (that’s a total of 33 days, over 6.5 weeks a year!!) and it will increase after 2 and 5yr service! You can also purchase or sell up to a maximum of 5 days on top of your annual allowance! As well as an AMAZING holiday allowance you can also take extra half a day’s paid annual leave for any of the following: Child’s first day at school/sports day/school play, moving house, getting married or graduation (Self or family)!
Healthcare package: You will be covered on the Healthshield package upon enrolment. This includes: dental work, physiotherapy, prescriptions, chiropody and alternative therapies. You have further options to upgrade your level of cover or include family members
Pensions & Life Assurance - All employees will receive a minimum 4% of company contribution to your workplace pension scheme with Aegon. We enable you to make your personal contribution via salary exchange , offering a saving on tax and NI, and the company passes back 50% of its own NI saving directly into your pension scheme. No one likes to think about the worst happening but it’s important to be prepared. All employees are automatically enrolled into our Life Assurance scheme which would pay out 2x your basic salary in the event of your passing whilst employed with us
Love2Shop - After probation each employee will receive their very own Love2Shop card which provides discounts to 100s of high street stores and brands. This card can also be automatically topped up by the business or yourself as part of reward and recognition schemes.
Wellbeing - To help keep you refreshed and energised at work, a massage therapist will regularly visit the office to offer chair based back neck and shoulder massage. There are new outdoor picnic facilities, including benches and rugs on site and each floor has its own drinks area providing free tea and coffee to all employees.
Maternity and Paternity - Following 2 years’ service, new mothers will receive 12 weeks enhanced maternity pay at full pay, followed by 12 weeks at 50% pay and 15 weeks at STAT. Partners with 2 years’ service will receive 2 weeks full pay to spend with their new born. There is further information available on adoption and shared maternity
Cycle to Work - We have partnered with Halfords to allow you access to the government scheme to promote healthier journeys into work, by obtaining a bike (of up to £1000) When you enter the scheme you will also receive a Free BCP (Bike care plan) , 20% off Apollo bike and 20% discount off cycle accessories for 12 months.
On site canteen ‘Oasis’ - provides employees hot and cold food from 7am to 4pm. All food is subsidised by the business therefore is sold at a discounted rate to employees. We also have various vending machines and coffee machines located around the building.
Smile Team - Organise events such as Comedy Club nights, and Summer BBQ's, if you register your birthday you receive a £5 voucher and a card on your special day. Employee of the month scheme rewards one employee £50 voucher, extra days annual leave and VIP parking space. Theres is also an Instant Reward scheme where you can reward a peer a £5 voucher for going above and beyond.
For information around how we as a Recruitment Agency process and retain your personal information please refer to our policies on our website: cactussearch,co.uk