Customer Relations Advisor (Customer Service)
Newcastle-under-Lyme

About the Role

This is a unique opportunity to join a dynamic, successful organisation as they look to grow their Customer Relations team.  Offering a superb, fun and funky work environment coupled with leading technology and real opportunites to progress this is an opportunity not to be missed.

There are a number of exciting opportunities available as they grow their “best in class” team so get your application in today to avoid missing out!

Starting Salary: £20,700

Benefits: Excellent benefits package including Free on-site parking, Ride to Work Scheme, Childcare Vouchers and a wide range of retail discounts. Offices provide a “funky” and fun work environment which includes a modern staff canteen stocked with breakfast supplies and drinks, break out areas with games consoles, table tennis, pool tables and much, much more!

Hours: Standard hours for this role are between 9.30am and 9pm on a rotational basis.  Hours are worked Monday to Friday with the requirement to work 1 weekend in 6 (with time off in the week in lieu). Late shifts (9pm finish) will be worked on a 1 in 10 basis.

Customer Relations Advisor duties:

  • Building rapport and long lasating relationships with VIP customers, handling queries and discussing the latest products and services available
  • Addressing any issues of conflict or complaint in a positive and prompt manner
  • Remaining vigilant of any suspicious activity and escalating accordingly


The successful Customer Relations Advisor will have:

  • Previous experience in a customer service environment is essential.  Candidates from any customer service background (contact centre, retail, sales etc.) will be considered
  • Excellent interpersonal skills and the ability to build lasting relationships with customers
  • Excellent listening skills and the ability to identify the customer needs adapting approach accordingly.
  • Be IT literate with good written communication skills
  • Flexibility, drive and an enthusiasm to succeed

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