Customer Service Call Centre Trainer
West Midlands

About the Role

This is a fantastic opportunity for someone who has proven experience of working in a training role within a highly customer focussed Contact Centre. The role will be to work with the business to design, maintain and deliver high quality training solutions, having a proactive attitude to ensure the staff are all skilled to perform at their role maximising business opportunity.

The role is within a highly progressive, large and growing organisation who have a number of Contact Centre operations throughout the UK, as such there are clear paths of progression.

Paying an excellent salary of £30,000 + Benefits 

Main Responsibilities:

  • Deliver all training modules in an effective way to support all operational plans
  • Design new and high quality training materials
  • Evaluate the current training programmes and make recommendations for improvement
  • Ensure all training manuals are up to date with the correct legislation
  • Work with the business to help build a learning culture in the business and promote the benefits of ongoing learning
  • Ensure all training is recorded correctly to provide appropriate information for analysis across the business
  • Build relationships across the business

Required Skills and Experience:

  • Experience of working in a training and development role
  • Experience of designing training programs
  • Good understanding of HR and L&D within a business and the function
  • Experience of working to tight deadlines
  • Excellent presentation skills
  • Good listening and coaching skills

This is a fantactic post for an exceptional Contact Centre Training professional looking for an exciting fast paced challenge! 

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