Company Information:
This role is business critical and is fantastic opportunity to join this fast paced and dynamic organisation.
A leading Outsourcer is looking for an exceptional people Manager ideally with some call centre customer service experience to manage a team of customer service agents in this already successful operation.
About the Role:
You will have experience in managing customer services agent productivity and will be responsible for team motivation and driving performance. This is a superb, challenging role for management professional with excellent motivational skills.
Key Responsibilities:
To be hands on in the role requiring excellent people development skills.
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To be responsible for the performance of client accounts to increase overall account service levels achievements.
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To coach and develop Team members ensuring continuous improvements in skills
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To monitor performance, attendance and sickness
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To be the first line of support for all the team
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To have a hands on approach to operational management
Key Experience / Skills Required:
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Currently managing customer service team in a contact centre of similar consumer service environment.
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Proven excellent people interaction, coaching and development skills
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