Experienced dialler manager is required to operate and improve the use of an outbound dialler to increase the effectiveness of debt collections and customer service campaigns whilst ensuring compliance with regulatory obligations.
Company Information: This major utilities company based in the south east with circa 250 FTE are currently going through a great deal of change to the way they handle their customer experience. They are now recruiting new management level candidates to help and be part of this change.
About the Role:
• To design and deliver effective dialler strategies to increase the success of multiple outbound debt and customer service campaigns
• To maximise dialler performance and contribute to the ongoing contact centre strategy through effective dialler management
• To optimise resource utilisation and operational metrics through monitoring and managing real-time adherence
• To provide accurate dialler analysis and MI reporting, while making recommendations for optimising and increasing campaign success
• Delivery of debt and customer service campaigns
• Management of dialler availability to meet staffing requirements
• Assist with development of multiple media contact channels to maximise campaign results
Required Skills and Experience:
• Previous experience dialler management experience in call centre or contact centre
• Previous experience of data analysis and dialler strategy
This role includes the following benefits: Car parking, pension scheme
To apply for this role, please click Apply and complete the online application form.
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