A unique , challenging and rewarding role within our clients large and ever changing organisation the successful person will possess a thorough understanding of Contact Centre Operations, trends, MI and will be used to challenging the ‘status quo’ of an operation with the sole purpose of improving the performance and experience for the customer.
This role is all about the design, delivery & implementation of strategic plans to improve our clients operational sales performance and customer satisfaction. You'll work across a number of our contact centre sales teams supporting and driving delivery against results through your insight and management reporting of critical sales performance indicators.
Working with the Sales Operational Managers the successful candidate will review trends, MI, Planning and Performance and statistical data to enable them to formulate a plan of improvement for the centres performance.
The role is delivery focussed, ensuring the operational teams have the support and information to drive results through their teams, you will be integral to the businesses culture of continuous improvement, innovation and development.
This is a standalone role with no team to manage but requires a people person who has the ability to work with others in a joined up solution design role. This troubleshooting position requires an individual who has exceptional relationship and stakeholder management abilities and someone who is a natural collaborator and used to multi-tasking.
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