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Continuous Improvement Manager
North East

About the Role

Contact Centre Continuous Improvement Manager £45,000-£50,0000 Bonus

I am currently recruiting for a permanent Contact Centre Continuous Manager to join an exciting well-renowned business who are going through a period of change.

I am looking for a highly effective communicator who can business partner with a variety of personality types and distil complex information and clearly articulate to all levels.

In this position you will be responsible for managing a small team of change analysts who will be tasked in running projects.

I am looking for a strong continuous improvement background, project experience, Lean/ Six Sigma also experience of working within change and transformation will assist your application.

Key Skills:

• Track record of improving Customer Experience

• Experience of Working within a Lean/ Six Sigma environment

• Change & Transformation experience

• Root cause Analysis

• A background within continuous improvement across customer operations

• Proven track record in delivery CI projects from start to finish

• Experience of managing a team

• Ability to identify key areas of improvement and articulate areas of waste

This position is a fantastic opportunity to work with a forward thinking organisation who are going through a period of change. The organisation provides their staff with enviable work-life balance and the post comes with an allocated parking spot and various on-site facility's. If you feel you possess the above requisites, please do get in touch.

We endeavour to respond to all applications within a week, depending on the constraints of, and response to, the role. However, if you feel you've been waiting too long, please do get in touch and we'll always do our best to give you feedback on your application.

To apply for this role, please click Apply and complete the online application form.

Cactus Search is a niche UK specialist Call and Contact Centre recruitment business covering all Management disciplines including Sales, Telesales, Collections, Customer Service, Forecasting and Planning, Workforce Management, Process Improvement, Contact Centre Change, Project Management and Business Development. If you are seeking a career move and would like confidential discussions around industry opportunities do get in touch with one of our specialist team.

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