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Sales Operations Manager
Leeds

About the Role

About the Role

Fabulous opportunity to shape and develop a growing sales team based in Leeds. Fabulous opportunity to become an integral part of this organisation within a period of rapid change and development.

ROLE PURPOSE:

To lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial and operational KPI's across the site.

Primary Responsibilities: 


  • Direct involvement in the recruitment, selection induction and ongoing skills development for all direct reports, ensuring attraction and retention the best talent
  • Line management responsibility for Sales Team Managers.
  • Undertake formal quarterly performance reviews and 1:1 meeting with direct reports against KPI's.
  • Overall accountability for training, development and mentoring of direct reports to provide opportunities for skills expansion and career development.
  • Facilitate a culture of open and honest 2-way communication ensuring key messages are cascaded.
  • Ensure forecasts and work schedules are accurately completed using relevant information and scheduling tools 

Knowledge, Skills & Experience Required: 


  • Experience of managing and working in an Outbound Sales Contact Centre operation
  • Excellent verbal and written skills. 
  • Strong leadership skills with ability to manage multiple teams and large groups of people 
  • Performance Management Skills (coaching, conducting an appraisal). 
  • Strong verbal/written communication and facilitation skills. 
  • Strong interpersonal/communication skills. 

      



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