About the Role
Busy role for a Team Manager to join a leading brand related business in Greater London (North West London), managing up to 15-20 Customer Care Agents. This is a rare opportunity to become part of this large business at management level.
Key duties for this position include delivering against SLAs, developing talent, coaching the team, implementing targets, recruitment of new talent, ensuring high standards are met and leading the team from the front.
Required Skills and Experience:
To be considered for this position of Team Manager you must be able to demonstrate the ability to manage a positive management culture, have a proven track record of coaching staff, effective communication skills, proven experience within an inbound and outbound contact centre environment and team player skills.
We endeavour to respond to all applications within a week, depending on the constraints of, and response to, the role. However, if you feel you've been waiting too long, please do get in touch and we'll always do our best to give you feedback on your application.
Matthew Affron is dealing with this vacancy, please feel free to contact direct on: 01905 330 794