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Call Centre Forecaster
Hampshire
About the Role
A great opportunity for a call centre Forecaster to join an outstanding company and forecasting team. This position is a 9-5 role within an international business working with renowned clients across the globe.
On offer is a great basic salary, as well as exceptional benefits including pension, insurances, lifestyle benefits and free parking.
Main Responsibilities:
- Effectively forecast and plan contact centre call volumes
- Monitor resource levels and budgets to help the company achieve KPI levels
- Facilitating an excellent customer journey by communicating tangible data
- Taking an interest in leading projects and heading up company initiatives
Required Skills and Experience:
- Strong Excel and MI and analytical skills – a good head for numbers!
- Exceptional IT skills and advanced Microsoft skills
- Current experience of working in an analytical contact centre role and the ability to demonstrate being comfortable in a fast paced, energetic environment
- Excellent communication skills
