Call Centre Forecaster
Hampshire

About the Role

A great opportunity for a call centre Forecaster to join an outstanding company and forecasting team. This position is a 9-5 role within an international business working with renowned clients across the globe.

On offer is a great basic salary, as well as exceptional benefits including pension, insurances, lifestyle benefits and free parking.

Main Responsibilities:

• Effectively forecast and plan contact centre call volumes
• Monitor resource levels and budgets to help the company achieve KPI levels
• Facilitating an excellent customer journey by communicating tangible data
• Taking an interest in leading projects and heading up company initiatives

• Strong Excel and MI and analytical skills – a good head for numbers!
• Exceptional IT skills and advanced Microsoft skills
• Current experience of working in an analytical contact centre role and the ability to demonstrate being comfortable in a fast paced, energetic environment
• Excellent communication skills