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Contact Centre Team Leader
Slough

About the Role

We require an exceptional Contact Centre Team Leader for this successful, dynamic and rapidly growing organisation based in Berkshire.

With a background in exceptional Contact Centre leadership the successful candidate into this post will have the following responsibilities:

  • To recruit lead and develop a team of customer specialists to ensure that people are both skilled and motivated to deliver exceptional levels of performance.
  • Lead, motivate and coach your teams to deliver the best possible levels of service.
  • Provide clear leadership and direction for individuals and team. Autonomously make decisions and drive an effective performance management culture.
  • Creates an environment of high performing professionals – to coach, develop and motivate individuals and the team to achieve the highest standards.
  • Motivate and energise the team
  • To involve the team in the development of ideas to improve business performance and establish best practice.
  • To contain the day to day commercial risks across team activity by assessing risk issues and the impact for client and customers
  • Build and maintain strong working relationships with internal and external business partners


Key skills/requirements:

  • Experience of leading, managing and coaching a team in a Contact Centre environment
  • Experience of Performance Management in a sales and service contact centre - both positive and negative
  • Experience of successfully moving people through the lifecycle of recruitment, training and on-going development
  • Strong communicator with the ability to be confident and assured 
  • Consistent ability to manage teams to meet personal and departmental targets.
  • Being creative, innovative and challenging accepted wisdom in a positive way.
  • Driven and competitive - exceeding all targets set within role.


This is a terrific post for an exceptional individual to join a progressive, rapid paced and exciting organisation.



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