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Collections Manager
South Yorkshire

About the Role

We are seeking a highly experienced Contact Centre Collections Manager who possess a strong background in collections management to work with our clients large, growing and rapidly changing business. The successful individual must possess a contact centre collections background. 

You will be strongly performance orientated with a management background of between 50-100FTE, you will make constant reference to performance targets and be able to notice and remove obstacles quickly and efficiently. 

Key Responsibilities: 
- Review and recommend improvements in collections procedures 
- Management of the collections Team and their targets and KPI’s. 
- Responsible for the consumer collections - inbound & outbound and all forms of communication. 
- Lead and embed a culture of Continuous improvement to deliver productivity targets 
- Maintain and develop operational internal and external relationships with key management and stakeholders of business partners to continuously improve customer experience, productivity and service performance. 
- Identify potential threats by pro-actively monitoring recurring complaints traits and recommending appropriate actions. 

Required Skills: 
- Contact Centre collections management ESSENTIAL 
- FCA collection Management experience 
- Team Management experience 
- Process redesign would be advantageous/ not essential. 
- Good people management skills 

This is a highly rewarding and exciting post for an individual to join an organisation in the midst of rapid change and development. 

constantly on the hunt for the best candidates