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Contact Centre Sales Team Leader
E Riding of Yorkshire

About the Role

We are seeking a highly experienced Contact Centre Sales Team Leader for one of the most entrepreneurial organisations in their sector.

With boundless Sales enthusiasm and a demonstrable background in Contact Centre Sales Management the successful candidate will lead a team of 10 Sales Advisors and will have the following responsibilities:

  • Individual 1/1 coaching, Performance Management, 
  • On boarding new sales agents and Development planning 
  • Staff engagement, Change Management, Communications. Incentive management. 
  • The Team Leader will role model behavioural expectations ensure staff are supported, engaged and motivated.
  • Individual and team KPI performance, Adherence, Reporting requirements. You will lead staff to achieve relevant team targets, ensure staff are hitting individual targets and expectations and adhering to rosters
  • Sales Compliance Framework and Business Rules adherence, Data Integrity. The Team Leader will create a positive compliance culture within the sales team, ensure a positive customer experience and all staff are following business rules and guidelines.

This is a Sales Management post and as such we are only able to consider those individuals who have a sales management background preferably from within a Contact centre.

constantly on the hunt for the best candidates