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Resource Planning Manager
North West

About the Role

We are seeking a highly experienced, influential Contact Centre Resource Planning Manager for one of the leading organisations in their field.

Leading a planning team who is responsible for long, short and real-time planning across a multi-site Contact Centre estate the successful candidate will have the following background and experience:

  • Experience of managing a planning function across a multi-sited Contact Centre operation
  • In depth knowledge of contact centres and can demonstrate the ability to enhance overall performance
  • Has experience of implementing new initiatives in large organisations and managing change and continuous improvement
  • Ability to take ownership, implement, promote, imbed and continually improve the management and measurement of Resource Planning and Real Time adherence 
  • Ability to lead and develop a team of people across the company (in geographically diverse locations) to ensure a cohesive and quality Resource Planning service 
  • Effective people manager who provides personal development for all levels of the team 
  • Ability to multi-task and work on own initiatives, as well as being able to delegate decision making where appropriate.
  • Results focused and committed to high personal standards and a desire to achieve and develop both self and others

This is an exceptional post for a talented Planning Manager to join a progressive, exciting organisation.

constantly on the hunt for the best candidates