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Sales Operations Manager
Reading

About the Role

We are seeking a highly motivated, inspirational and motivated Contact Centre Operations Manager to lead an exciting BPO operation in the midst of exciting and rapid expansion.

Leading the Team Managers & Coaches and their teams, you will be a highly experienced Contact Centre Operations Manager and will be well versed to running high performing teams.

Specific responsibilities will be:

  • Lead with energetic and infectious enthusiasm this rapidly growing operation.
  • Drive the performance of the teams through operational excellence, ensuring that every member of the team understands their key tasks on a daily, monthly and quarterly basis
  • Liaise with Account Managers and clients to ensure the campaigns are operating at an optimum
  • Work closely with the Team Leaders & Coaches, play a hands on role in selecting the very highest calibre of people for this exciting division
  • Creating a framework for managing and delivering against targets
  • Work with the data team to ensure data is credible and effective
  • Change management
  • Working with the L&D team to drive performance enhancing learning interventions
  • Working with the Quality team to deliver added value monitoring and feedback

This is an exciting post for a highly experienced Operations Manager to join a progressive Contact Centre operation in a time of rapid change and growth.


  • You MUST have contact centre experience, preferably with exposure to an outsourced contact centre model / environment.
  • You MUST be highly pro-active and enjoy a fast paced, highly successful environment
  • You need to be experienced at and enjoy the 'operations' aspect of running a busy contact centre
  • You need to be motivated by results and consider youself a real 'Doer'!



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