Team Leader - Fast track 100 company!

About the Role

A contact centre management role within a fast paced, dynamic online retail business. This role will require you to manage up to 20 FTE on a customer services and inbound sales campaign.

About the Organisation:

A fast track 100 company that has truly experienced mind-blowing growth. They offer an exciting place to work and a great team environment. This position offers the opportunity to be part of a real success story.

The company have grown over the last couple of years from a handful of people, to a contact centre now close to 100FTE.

Beautiful and trendy working environment away from the commuting grind.

Main Responsibilities:

  • Supervise the call centre operations and respond to escalated enquiries
  • Develop operating procedures and new ideas
  • Monitor staff performance to ensure standards are exceed and KPIs and targets are achieved
  • The development of staff and coaching of your team
  • Day to day supervision of staff, as well as maintaining the weekly staff rota
  • To liaise with the CSM and stand in in times of absence

Required Skills and Experience:

  • Experience in customer experience role
  • Experience of customer satisfaction & loyalty development
  • Contact centre management experience
  • Problem solving/solution focused
  • Proactive driver
  • Excellent negotiation and communication skills

A unique position offering a basic salary of £20,000 and an achievable bonus structure raising the package to £26,000. Additional benefits include 28 days’ holiday and pension and bens.

Shift rotations are based on wk1 = 8am-4.30pm, wk 2 = 9am-5.30pm, wk 3 = 11.30-8pm.  One in three Saturdays which is classed as overtime.

For further information please call Lauren at Cactus Search on 01905 330792.

express interest

constantly on the hunt for the best candidates