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Contact Centre Sales Team Leader
West Midlands

About the Role

An exciting opportunity for someone who is target driven and has experience of leading, motivating and developing an outbound sales team in a contact centre environment. The role will be to join a new function within an existing business and work with the Sales Managers to drive the business forward.  There is extensive earning potential in this position for someone who is extremely sales driven and wants to succeed.

The hours for the role are 11.00-20.00 Monday to Thursday and 9.00-17.00 Friday with occasional weekend work

Main Responsibilities:

• Proactively manage, motivate and develop the Telesales team
• Ensure the team have full knowledge of all the products and identify training needs and implement training where required
• Performance manage the team, to include conducting appraisals, absence management, development and disciplinary procedures when required
• Build and maintain close working relationships across the business to ensure the business is operating in the most efficient way
• Be an active part of in developing the new sales team, creating a team culture of reaching for success

Required Skills and Experience:

• Proven experience of leading a successful sales team in a contact centre environment
• Proven experience of reaching and where possible exceeding targets
• Ability to work using initiate and thrive to always make improvements to reach targets
• Exceptional customer service
• Excellent communication skills both verbal and written

For more information please contact Becky on 01905 330795



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