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MI Manager - Contact Centre
South Lanarkshire

About the Role

This is a dynamic position for a MI Manager from a contact centre background.

Over the next 24 months the client will be completing a data warehouse project in conjunction with IT that will allow them to move away from SAP Business Objects onto Microsoft BI.

They need an experienced individual to head up a team of 7 Analysts and manage the delivery of this project and business wide reporting.

To be considered for this position you must have experience of Microsoft BI.

Main Responsibilities:

  • To provide proactive reporting and management information analysis to senior managers and key stakeholders within the organisation to outline trends and support business decisions.
  • To Develop and Manage 7 Analysts; drawing their skills out of the contact centre and into the wider business.
  • To gain an understanding of all applications used within the division which supply the raw data needed for the reports.
  • Development of a reporting interface that enables communication between departments.
  • To manage production of daily, weekly and monthly divisional reports and other ad-hoc reports when required.

Required Skills and Experience:

  • At least 3-5yrs experience gained within a similar role
  • Strong understanding of MI/Reporting & BI best practice
  • Strong leadership skills who can mentor analysts to achieve objectives and take ownership of tasks and issues.
  • Experience in stakeholder management to a senior level as the MI/BI Manager will take part in large projects and client implementations.
  • Strong knowledge of Microsoft BI Stack (SSRS, Power BI)
  • Experience of SAP Business Objects would be advantageous
  • Advanced user of MS Office

For further information, please contact Lauren at Cactus Search on 01905 330792. 

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