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Sales Team Leader

About the Role

A contact centre placed within the insurance market now requires a talented Team Leader to join their customer service division and drive sales and renewals. The company are building on significant growth and interest in their sector, so this is a great time to join this company and make a difference.

This is a brilliant opportunity with a friendly and social company.

Main Responsibilities:

  • Responsible for your performance and the teams performance, including achieving targets and KPIs
  • The ability to lead from the front, be a people person, and actively be able to engage with your team
  • Coach and support telesales agent in your team, and look to grow talent
  • Communication with senior management to ensure a good oversight of the contact centre is made
  • Set appropriate telesales activities to achieve target
  • Monitor and report on daily, weekly and monthly sales & telephony performance
  • Identify training needs

Required Skills and Experience:

  • Team Leader experience within a contact centre environment
  • At least three years experience within a contact centre environment
  • Proven sales ability and be someone driven by success
  • The ability to communicate effectively
  • Be able to train and coach others to succeed and develop talent within the business.

For further information please call Lauren at Cactus Search on 01905 330792


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