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Insight Analyst
Leeds

About the Role

We are looking for several experience Insight Analysts for our client, a large well-known organisation whom require experienced Insight Analysts to join their Customer Insight team to lead the business function at their offices based in West Yorkshire.


Key Responsibilities include


  • Creating insight fron data provided
  • Undertake stand-alone analytical projects - developing methods from analysis
  • Conducting analysis as and when required to suite the business requirements
  • Contribute to the introduction and rollout of tools and technology platforms for analytics, automation, insights
  • Empower the company to be more strategic
  • Report on all data trends allowing the organisation to refine the data, define new ways of reportingthe findings

Key Requirements:


  • Analytical background within a Contact Centre environment
  • Advanced techniques in the integration and analysis of data manipulation and customer data with an ability to translate this into actionable insight.
  • Extensive experience handling large customer data sets using SQL.
  • advance Excel plus statistical packaging SPSS
  • Excellent communication skills with the ability to lead, develop and motivate a team of Analysts.



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