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Senior Business Analyst 12 month FTC
North West

About the Role

We are looking for an experience Business Analysts for our client, a large well-known organisation whom require an experienced Business Analysts to join a fast paced Customer Experience Project team based in the North West.


Key Responsibilities include


  • Enusre all company information is baselined and tracked
  • Validate all changes with operations
  • Work with and engage all business work areasacross operations
  • Undertake stand-alone analytical projects - developing methods from analysis
  • Conducting analysis as and when required to suite the business requirements
  • Working with business implementation managers to ensure the business readiness is agreed and executed.
  • Lead the Business analysts and coordinate their day to day
  • Report and track on the project risk
  • build strong working relationships with the PMO and other PM's

Key Requirements:


  • Business Analytical background within a Contact Centre environment
  • Experience working with project budgets
  • Strong process orientation
  • Experience of FS transformation
  • Willing to travel
  • Excellent communication skills with the ability to lead, develop and motivate a team of Analysts.



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