Contact Centre Operations Manager Extraordinaire
Lancashire

About the Role

About the Role:

A new women’s fashion retail brand taking the world by storm, is now looking for a person to head up their customer service operations. This trendy, young brand is looking for a talented individual to manage around 200 FTE and support significant growth.

This is a fast paced opportunity in a start up environment – looking for a challenge? Read on!

About the Organisation:

The company were recently set up to deliver forward thinking, before-the-trend fashions to women across the UK. Ambitious plans mean they are looking to take this brand international!

Main Responsibilities:


  • Put the customer at the heart of everything you do!
  • This is an exciting brand, and this needs to be conveyed – train those around you, implement continuous improvement, put in processes to ensure complaints are solved and keep on top of facts & figures to ensure you know you’re exceeding targets
  • Keep up with the pace – operationally this contact centre will change daily – people will buy dresses for the pending party season, sales of coats are about to rocket as colder weather approaches and if a celebrity is spotted wearing an item, be sure enquiries will explode!
  • Tell everyone what you are doing and what you need them to do to ensure success – communication is key! You should be able to inspire agents, develop your Team Leaders and CCM and be confident with senior stakeholders.

Required Skills and Experience:


  • Passion for all things fashion!
  • The desire and drive to promote excellent customer experience!
  • You must currently be a manager within a contact centre

On offer are brilliant benefits including relocation! Call to find out more – Lauren at Cactus on 01905 330792.

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