Operational Change Manager
Northumberland

About the Role

An exciting role within a large corporate organisation, for an Operational Change Manager that has a contact centre background. It requires an individual with complex operational skills, and the ability to define strategy, understand governance, implement campaigns and engage effectively with senior stakeholders.

About the Organisation:

A brilliant financial services operation, who can offer unrivalled career progression, access to a global jobs market, a modern working environment and super benefits.

They have several large contact centres across the UK, with the main one being in the North East.

Main Responsibilities:

  • Identify, build and transform the contact centre by implementing campaigns
  • Engage with stakeholders and inspire front line colleagues to deliver change
  • Work effectively in a complex operational environment, including telephony and non-voice
  • Strong budget experience and the ability to put together Stage 1 & 2 business cases
  • Competent with governance, legal compliance, risk
  • Collating documentation
  • Extensive travel across UK sites and occassional international travel

Required Skills and Experience:

  • Transformation experience within a contact centre
  • Changing governance within a contact centre
  • Senior stakeholder management

For further information please call Lauren on 01905 330792.

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