PMO Specialist - Contact Centre

About the Role

An exciting role within a large corporate organisation, for a PMO specialist that has an operational contact centre background. It requires an individual with complex operational skills, the ability to define strategy, understand governance, implement campaigns and engage effectively with senior stakeholders.

About the Organisation:

A brilliant financial services operation, who can offer unrivalled career progression, access to a global jobs market, a modern working environment and super benefits.

They have several large contact centres across the UK, with the main one being in the North East.

Main Responsibilities:

  • Identify, build and transform the contact centre by implementing campaigns
  • Engage with stakeholders and inspire front line colleagues to deliver change
  • Work effectively in a complex operational environment, including telephony and non-voice
  • Strong budget experience and the ability to put together Stage 1 & 2 business cases
  • Competent with governance, legal compliance, risk
  • Collating documentation

Required Skills and Experience:

  • Transformation experience within a contact centre
  • Changing governance within a contact centre
  • Senior stakeholder management

For further information please call Lauren on 01905 330792.

express interest

constantly on the hunt for the best candidates