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Head of Contact Centre
About the Role
We are seeking an extremely articulate Head of Contact Centre to join an business who are going through a period of growth based in Liverpool city centre. This company is a very prevalent technology business. The company has a range of benefits including an on-site bar and a gym. This role with be 9am-6pm Monday-Friday. The salary for this role is £50,000 + bonus (£70,000 OTE).
The ideal candidate will have a demonstrable background in a fast paced sales driven Contact Centre and will possess the drive and determination to deliver excellent customer service. This position will see you managing a team of c50 FTE which includes 4 Team Leaders.
You will be heading up a growing number of team leaders and their teams in this customer experience centric organisation the successful person into this post will have the following skills and abilities:
- Exceptional people management and leadership abilities
- Experience of multi-tasking in a fast paced environment
- Commercial acumen
- Ensuring service and sales targets and KPI’s and SLAs are met
- Stakeholder management
- Project work
- Inspirational and motivational approach to management and leadership
- A thorough understanding of brand awareness and the need (and desire) to provide the highest levels of service to the organisations customers
- Exceptional presentation skills and abilities
- The ability to achieve quality results for the brand, improving process and procedures while at all times balancing performance and productivity against quality requirements.
- Act as a role model striving to lead an adoption of Brand awareness with a customer centric, customer first focus.
This position is a fantastic opportunity to work with a forward thinking organisation who are going through a period of change. The organisation provides their staff with enviable work-life balance and the post comes with an allocated parking spot and various on-site facility’s. If you feel you possess the above requisites please do get in touch with Joe Wrenn at Cactus Search.