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Complaints Team Leader - Insurance/FS
About the Role
A rare opportunity for a Complaints Team Leader with their insurance qualifications to secure a part time, job share position. This is a lifestyle role with an exceptional, international business working with great brands in the financial services sector.
This is a job share opportunity, so you will be working alongside another Team Leader with join responsibility for the following:-
- Lead a team to deliver exceptional customer service by handling complaints effectively and to agreed KPIs
- Liaise across all departments to ensure that the brand message is correct and compliant
- Utilise MI/KPI information and communicate this effectively
- Work with your job share colleague to ensure continuity of service
- Resolve complaints and claims to the correct proceedures
- Authorise compensation as required
- Ensure the highest compliance and standards
Required Skills and Experience:
- Experience managing a team within a contact centre environment
- Professional insurance qualifications
- Formal qualification in complaints handling
Hours of work are Wed afternoon, Thursday and Friday.
For further information please call Lauren at Cactus Search on 01905 330792.