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Complaints Team Leader - Insurance/FS

About the Role

A rare opportunity for a Complaints Team Leader with their insurance qualifications to secure a part time, job share position. This is a lifestyle role with an exceptional, international business working with great brands in the financial services sector.

Main Responsibilities:

This is a job share opportunity, so you will be working alongside another Team Leader with join responsibility for the following:-

  • Lead a team to deliver exceptional customer service by handling complaints effectively and to agreed KPIs
  • Liaise across all departments to ensure that the brand message is correct and compliant
  • Utilise MI/KPI information and communicate this effectively
  • Work with your job share colleague to ensure continuity of service
  • Resolve complaints and claims to the correct proceedures
  • Authorise compensation as required
  • Ensure the highest compliance and standards

Required Skills and Experience:

  • Experience managing a team within a contact centre environment
  • Professional insurance qualifications
  • Formal qualification in complaints handling

Hours of work are Wed afternoon, Thursday and Friday.

For further information please call Lauren at Cactus Search on 01905 330792.

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