Head of Social Media - Contact Centre
About the Role
An amazing opportunity for an innovative social media guru with substantial contact centre experience to join a global company.
This role will see you enhance current social media strategies, then move on to liaise with senior stakeholders to implement new social media platforms. This is a high growth area for the company, with over 350,000 customers using social media as their way to contact them.
About the Organisation:
A global brand, instantly recognisable.
They offer significant career progression, as well as a great benefits package including pension and flex bens.
- Driving the strategic agenda for social media within a 2000 + seat contact centre
- Innovating and leading operational change for all social media platforms
- Growing social media useage across all age brackets from 16 to 96 +
- Telling the social media story to senior stakeholders and getting their buy in
- Working to an incredibly fast pace – the tech is this arena is constantly changing
Required Skills and Experience:
- You must have experience of implementing social media in to a contact centre environment
- You must be innovative and be an absolute champion of social media
- An FS background would be awesome, but by all means not essential
- Twitter, Facebook, Facebook Messenger are all current tech
For further information please call Lauren on 01905 330792