Head of Social Media - Contact Centre
North East

About the Role

An amazing opportunity for an innovative social media guru with substantial contact centre experience to join a global company.

This role will see you enhance current social media strategies, then move on to liaise with senior stakeholders to implement new social media platforms. This is a high growth area for the company, with over 350,000 customers using social media as their way to contact them.

About the Organisation:

A global brand, instantly recognisable.

They offer significant career progression, as well as a great benefits package including pension and flex bens.

Main Responsibilities:


  • Driving the strategic agenda for social media within a 2000 + seat contact centre
  • Innovating and leading operational change for all social media platforms
  • Growing social media useage across all age brackets from 16 to 96 +
  • Telling the social media story to senior stakeholders and getting their buy in
  • Working to an incredibly fast pace – the tech is this arena is constantly changing

Required Skills and Experience:


  • You must have experience of implementing social media in to a contact centre environment
  • You must be innovative and be an absolute champion of social media
  • An FS background would be awesome, but by all means not essential
  • Twitter, Facebook, Facebook Messenger are all current tech

For further information please call Lauren on 01905 330792

express interest



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