Senior Account Manager
About the Role
As a Senior Account Manager, you will serve as the face of the organisation. Traditional Key Account Management has evolved and their customers are seeking consultative partnerships, not customer relationships or transactional account management, therefore working strategically with business customers will be vital to the ongoing success.
You will be up to date with the latest methodology and practices around key account management, and with proven experience in developing relationships at all levels of an organisation. You will help in creating new relationships within those key accounts. You must have the ability to develop and deliver joint business-led objectives through account planning and regular communication between internal and external stakeholders.
Requirements of the role
- Home based, but with regular travel throughout the UK
- Head office based in the North West you will be required minimum of 1 day a week (and Europe may be requested).
- Overnight stays will also be a requirement of this role.
Leadership: You will build and own customer plans detailing critical insights and key business opportunities. It’s critical that the plan evolves and is continually reviewed to ensure the business is meeting its objectives with our customers. The need to drive for ambition and challenging convention is key to success in this role.
Execution: You will need a keen eye for detail and a focus on outcomes that propel customer satisfaction. Delivering first class customer service through alignment of customer objectives and plan to achieve.
Strategic and commercial: Each business customer is individual and each will require a bespoke approach. You will demonstrate great commercial acumen and will understand each customers business, appreciating their priorities, strategic direction and their value.
Adaptable: You recognise that situations change, complications arise, and you’re ok with that; you can think on your feet and are agile when negotiating unexpected challenges that come your way. You’re happy to share your skills, knowledge and best-practice with your colleagues and can mentor others to do the same.
Communication: Clear, concise, credible and not afraid of picking up the phone. You will be comfortable dealing with directors (C-suite), heads of area, operations managers, in fact you should be able to communicate with anyone.