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Continuous Improvement Manager (Six Sigma)
West Yorkshire

About the Role

I am currently working with a leading business within their sector, who are seeking a driven and experienced Continuous Improvement Manager within Process, Project & Quality Assurance.

This role will involve utilising Lean Six Sigma leading the company’s quality standard, drive improvements to service quality performance and deliver transformation change using continuous improvement initiatives.

I am looking for the following skills:A background in Quality Assurance, Process improvement;

  •  Experience in Delivering CI capability Building and Initiatives
  •  Experience of Quality and Continuous improvement preferably within a large contact centre, customer service environment
  •  Highly analytical in experience, with a proven ability to analyse various data sources and identify root cause and defects/drivers of performance
  •  Ability to be able to work cross functionally across different business units to understand impacts of changes outside of the Customer Service function.
  •  Ability to drive forward operational performance & customer satisfaction.
  •  Development of actionable insight, think strategically and shape improvement initiatives.
  •  Project manage agreed activities.
  •  I am looking for a strong continuous improvement background, project experience, Lean/ Six Sigma also experience of working within change and transformation will assist your application.

Required experience:

  •  Strong Project Management background
  •  Lean Six Sigma
  •  Operational Call Centre/ Contact Centre background
  •  Analytical background/ Agile qualification (preferred not essential)
  •  Digital environment

constantly on the hunt for the best candidates