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Call Quality Team Leader

About the Role

A new opportunity for a Team Leader to manage a team of 9 people responsible for call quality. This position is with a corporate financial services business, who are highly regarded by their clients.

About the Organisation:

One of the few places I can genuinely say are committed to developing you – whether that is you wanting to push your career to the top, become the best manager or a subject matter expert. They are continuing to grow their established business, and are incredibly welcoming.

This role is for a 35 hour week, Monday – Friday 9 – 5.

Main Responsibilities:

  • To manage a team of 9 Call Quality Assessors
  • To motivate and develop team members – excellent coaching skills required
  • Schedule the team’s working hours and ensure productivity
  • Communicate with the team and management effectively, to ensure the same standards across the contact centre
  • Team meetings, call calibrations, 1-2-1a, return to works and general Team Leader duties.

Required Skills and Experience:

  • To be considered for this role you must have experience within a call quality team or team leader experience within a regulated environment
  • You must have experience in a Team Leader role
  • Super, positive coaching ability

For further information please call Lauren on 01905 330792.

constantly on the hunt for the best candidates