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Operations Manager
South West

About the Role

A well known BPO is looking for an Operations Manager who can successfully evolve a client relationship, as it under goes a significant period of internal transformation. The role will ultimately see you build the relationship, support their change and turn the account from a cost centre, to a profitable one.

About the Organisation:

A large business where you can really grow and push your career in a contact centre outsourced setting. They have a great working environment, and have some great people in the business that are innovative, enjoy being visible in a contact centre and like to develop talent.

Main Responsibilities:

  • Manage around 60 – 80 FTE in an outsourced contact centre setting
  • Work with a key client to support them during a period of transformation
  • Be the main point of contact for three accounts, running their accounts effectively and profitably
  • Communicate effectively with senior stakeholders
  • Champion good contact centre practice and be visible on the contact centre floor
  • Chair daily meetings with Team Leaders to ensure the smooth operation of the contact centre
  • Identify talent in the business and take the time to develop them.

Required Skills and Experience:

  • Excellent account management skills gained in a BPO setting
  • Outsourcing experience is absolutely essential for this role, and candidates without this experience will not be progressed
  • A passion for great customer service

For further information please call Lauren at Cactus Search on 01905 330792.

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