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Customer Experience Manager

About the Role

I am currently recruiting exclusively for a Senior Manager to join a growth focused exciting business which is growing year on year. The salary for this role is £40,000 -£42,000 + 10% bonus + fantastic benefits and is based in Manchester.

I am looking for a seasoned Contact Centre Manager, someone who preferably has a background or understanding of the Telecoms world.

The successful individual will be a strongexperienced customer Contact Centre Manager whose responsibility it will be to lead a small but growing specialist customer team. This role reports directly to the Operations Director and is part of the management team who provide a truly fantastic customer experience.

Main Responsibilities: 

  • Strong proven leadership skills
  • Presence and gravitas
  • Strong analytical skills to understand leading indicators, trends and intervene
  • Appreciation of financial metrics
  • Strong coaching skills to move people from their current level of performance to high performance
  • A straightforward and consistent approach to performance management
  • Understanding of project management methodologies
  • Experience in managing SLA’s and K.P.Is

This is a fantastic post for an individual with a proven B2C or B2B background.

constantly on the hunt for the best candidates